“Customer service does not improve simply because employees are told to do so—participants need to understand the reasons and see the relevant parts of the equation.” --An excerpt from "Communication Skills Training"
When you hire a person to represent your business, you look for someone who has the skills that fit the position. Then you train them on company policies and procedures, but do you offer communication skills training?
And what about your existing employees? Do you think a workshop to hone their communication skills would help your business improve its customer service?