Zappos.com is a company well-known for its phenomenal customer service. As The Consumerist says, the online retailer "Has Otherworldly Customer Service". So when CEO Tony Hsieh invited me to check out the company's headquarters, I jumped at the chance to get a behind-the-scenes look at this billion dollar company.

The Zappos experience started when my friend and I were picked up at the Cancun Resort in the Zappos shuttle...


The front desk crew was so nice and welcoming...We were offered a bottle of water as soon as we got into the shuttle. Then when we arrived at the office, they invited us to check out the cafeteria that was full of food. Yes, Zappos employees get free lunch and snacks! There was even a popcorn machine and espresso machine at the front desk that didn't quite make it into the picture...


I was aware that part of the Zappos culture was to "create fun and a little weirdness", but I had no idea the extent of that fun and weirdness. The first thing I noticed was the office decor. Every single cubicle was decorated and there seemed to be all kinds of stuff hanging from the ceiling. This picture is actually pretty mild compared to some of the other cubicles we walked by...


Here are Zappos employees having a little fun. They swear that they get work done too!


My favorite part of the tour was sitting at the throne in the VIP room with a crown on my head! Polaroid pictures of all the royalty who had sat at the throne before me lined the walls of the room...


If you're ever in Las Vegas, I highly recommend going on a Zappos tour! It's an unforgettable experience that will inspire you to add a little fun to your workplace.