Welcome to the Groundhog Day Edition of the Customer Service Carnivale! As many of us continue our winter season, there is plenty of time to get cozy with a cup of cocoa and our computers to read this very interesting edition ;)

Customer Service Tips

Rich Maltzman, PMP presents Identify your Stakeholders: by Heineken posted at Scope crêpe, saying, "Catch this funny and informative video on stakeholder identification masquerading as a Heineken TV commercial..."

If you're looking to hire customer service reps or agents, you may want to check out this article, The Hiring Push Checklist posted at Service Untitled. Having a good system in place helps you focus on what's most important: finding good candidates that will take care of your customers!

By the way, did you know that Customer Service is the Epicenter of the Universe?

Customer Service Stories

You gotta love a day in the life of a banquet manager. Banquet Manager presents The Bride That Couldn't Make a Floor Plan posted at So You Want To Be a Banquet Manager....

Jim McGuire presents You Don't Want No . . . posted at The Reading Workshop, saying, "This post tells a story that demonstrates why sometimes the most simple things make the biggest difference."

Other

If you're shopping around for a new bank, you may want to check out Jim's post, ING Direct Review, posted at Blueprint for Financial Prosperity.

Interestingly enough, Raymond also presents a Review Of ING Direct Savings and Electric Orange Checking Accounts posted at Money Blue Book.

Although this next submission isn't directly related to customer service, I thought I'd share it because it offers some good advice. Besides, when we're dealing with customers we're always making decisions - which customer receives priority attention, what customer-related projects to focus on, etc. Ralph Jean-Paul presents How To Make Important Decisions Quickly posted at Potential 2 Success, saying, "Quick decision making is critical in just about every aspect of life. Every decision you make produces a result. In every line of business, quick decision making is crucial for success."

Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

Thank you for reading!

Photo Credit: Matt MacGillivray