What Is Service Recovery?

Posted by Admin | 2/25/2009 | | 2 comments »

Dissatisfied customers are dangerous customers. They're dangerous to the reputation of your company!

In this video, you'll learn what service recovery is and the steps needed to turn unhappy customers into raving fans. It's a preview clip from a DVD-based customer service training course available at TelephoneDoctor.com...




Click here for more tips on service recovery from John Tschohl, an international service strategist and speaker.

2 comments

  1. Twitter-->@iconic88 // February 25, 2009 5:13 PM  

    Thanks for the insight!! I love your ideas of managing the relationship.

    I think that if you kill people with random acts of kindness, they will more likely forgive you when you make a mistake. Confrontation rarely works. Listening with empathy is the greatest weapon to disarm anger.

    All the best!

  2. Maria Palma // February 26, 2009 1:24 AM  

    Kindness and empathy will definitely take you far in business. If only more people knew that ;)

    Thanks for the kind words and sharing your thoughts!

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