Here is an event that you may be interested in...

This Wednesday, March 25th at 11 am PST/2 pm EST there is a CRM Magazine sponsored roundtable. Representatives from Astute Solutions, Cincom Systems, Lithium Technologies, and Tealeaf will be offering their thoughts and resources.

In this Webinar you will learn ways to:

• Deliver effective mulitchannel customer service
• Integrate customer self-service and agent-assisted service
• Leverage Web 2.0 technology to improve customer relationships
• Build a support community with your most knowledgeable customers
• Provide agents with immediate access to all relevant customer information
• Improve customer reporting and analytics
• Minimize escalations with more informed customer service
• Reduce customer disputes with indisputable online interaction records
• Cut costs and complexity of customer interactions
• Gain insight on the voice of your customers
• Increase customer satisfaction, loyalty, and advocacy

Click here to register for this webinar...