"One customer, well taken care of, could be more valuable than $10,000 worth of advertising." --Jim Rohn

Steve Rosen shared some interesting thoughts about the current state of customer service, which unfortunately, many of us are all too familiar with.

Here's what Rosen says in his article, "Customer service is a lesson - or a nightmare":

"Most teens and college students, I think, have become accustomed to dealing with salesmen whose only job seems to be ringing up your purchase."

Has customer service, as Rosen described, become the "norm"?

Perhaps a few years ago I would say that this was the norm, but now I think that companies are beginning to wake up and realize that customer service is what keeps customers loyal.

But then again, I did go shopping last week and I can't say that I had memorable experiences in any of the stores that I visited.

What are your thoughts about the current state of customer service?

Have you felt a shift in the attitudes of companies or customer service agents in the past year?