Happy Monday and welcome to the Customer Service Carnivale! For those of you in the U.S., hope you had a wonderful holiday weekend ;)

I've got some awesome articles to share with you today...So let the party begin!

Customer Service Tips

Many of us get hung up on our title when we're interacting with customers. If you're one of these people, check out Gavin Ingham's post, "How Important Is My Title When Selling?"

Ever wonder what the big deal is about word-of-mouth-marketing? Check out Why You Must Build Brand Advocates posted at Social Media Marketing Strategies.

Whether you run a small business or a huge corporation, there has to be systems in place in order to deliver a smooth experience for customers. Peter Cantelo shares thoughts about this in Gear Your Business To Deliver posted at vivavi.co.uk.

Robert Alan presents Can You Build A Solid Virtual Team? posted at Sell It on the Web, saying, "Using online virtual teams can help you service your clientele much more effectively."

Even farmers who sell eggs can provide value and good ole-fashioned service! Sahara Reins presents Presentation is Important When Selling Free Range Eggs posted at Fowl Visions.

Jim presents Clean Restrooms and Friendly Service — A recipe for mediocrity posted at B2B Rainmaker, saying, "If what you offer is what we expect — and can get most everywhere — it’s not much of an offer. Which means we ignore it."

Customer Service News

Advanta Pulls the Plug on 1 Million Customers & Lessons to be learned posted at Ask Mr Credit Card.

Wally Bock presents Lessons from the Rise and Fall of Delta Airlines posted at Three Star Leadership Blog, saying, "On June 17, 1929, Delta Airlines began passenger service. Fifty years later it was America's premier airline for business travel. Ten years after that is was just another airline. The saga of Delta has lessons for those who care about what makes a great company and those who wonder if CEOs really have any impact."

Customer Service Tips For Consumers

If you're in search for a consumer review on OptionsXpress (an online broker that received awards for its customer service), check out OptionsXpress For Stock Investing and Options Trading.

The Smarter Wallet shares How To Tip, When To Tip: Helpful Tipping Rules posted at The Smarter Wallet.

That concludes this edition. Thanks to everyone for your contributions!

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