Welcome to the latest edition of the Customer Service Carnivale! Just like our previous edition, there are some great customer service tips and stories to share. Thanks to everyone for their contributions!

Customer Service Stories

Madeleine Begun Kane thinks Amazon invaded her privacy in Kindle Swindle? posted at Mad Kane's Political Madness.

After reading Marquette Bank would have been smart to apologize to Sheryl Stone posted at The Business Ethics Blog, I'm going to start paying more attention of all the different fees that banks charge me!

And speaking of banks...Miss Bankrupt presents Rape by Credit Card posted at Miss Bankrupt.

Customer Service Tips

Companies spend a great deal of time evaluating their customer service reps, but what about
Evaluating the Evaluators?

Managed Services offers some really good customer service tips in The Difference Between Customer Service and Exceptional Customer Service posted at Managed Services Blog.

Great Management presents Benefits to Management Development Programmes posted at GreatManagement Blog, saying, "Regular training and development programmes increase job satisfaction and morale among managers and of course employees."

GP shares thoughts on Customer “No” Service posted at Manely Montana, saying, "the perils of customer "no" service".

I've always believed that word-of-mouth marketing is the best type of marketing. We learn from Peter Cantelo the 4 Steps To Building a Referral Based Business posted at vivavi.co.uk.

Treating your employees with respect (internal customer service) is just as important as treating your paying customers with respect. If you treat your employees as gophers, you may end up with rants like this one: "I'm Not Your Secretary, I'm The Banquet Manager Dammit."

Wally Bock presents The Fallibility Factor posted at Three Star Leadership Blog, saying, "Here's a news flash. The people who work for you will make mistakes. Most of them aren't worth mentioning."

Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

Would you like to host a future carnivale? Contact maria[at]people2peopleservice[dot]com for more information.