Welcome to the Customer Service Carnivale! We have a good mix of customer service-related posts for you this week. Thank you to those of you who contributed to this short and sweet edition...

Here's another rant from the Banquet Manager: Stale Friggin' Danish Again, WTF! posted at So You Want To Be a Banquet Manager.... It really, really, really is time for a new job ;)

I've always believed that knowledge is power. People who work in customer service should read more books about customer service. But then again, make sure you're not reading too much as customer service consultant Bill Hogg points out.

Great customer service tips offered in this next post: When it comes to customer service, goals are not enough. Or, How the water cooler leads to happy customers.

Want to know a great example of how a business is using Twitter to attract customers and give them a better experience? Alan Underkofler presents Twitter For Business Case Study: Naked Pizza.

Nissim Ziv presents Examples of Competency Based Interview Questions, List of Competencies/Skills saying, "Competency based questions focus on past behavior of a potential employee in different job-related situations in order to predict his future performance. This article provides examples of wide ranging competency based interview questions including customer service competencies." What do you think?

That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

Would you like to host an upcoming carnivale? Contact Maria: maria [at] people2peopleservice.com