How do you deliver excellent customer service during a recession?

In this video Sarah Cook of The Stairway Consultancy offers tips on what you can do improve customer satisfaction...

I like how she emphasizes getting the basics right and doing them consistently. You don't need high-tech gizmos or flashy websites to keep customers. Sticking to the basics will get you further than fancy technology.

The Bottom Line: Stay connected with your customers and listen to their needs. Also, make a plan to improve your service...and take action now!