Welcome to the fall edition of the Customer Service Carnivale! Around this time many of you are gearing up for the holidays and holiday sales. It's also a great time to brush up on your customer service skills, so hopefully this carnivale will give you the inspiration you need to make those connections...

Customer Service Tips

Part of customer service is about determining people's needs. This happens during the sales process and Gavin Ingham shows us how to handle rejections.

When it's time to re-connect with your internal customers, Bill Hogg says that "All Meetings Are Cancelled!"

Sara Onstine shares Social Media Customer Service: Watch Out for YouTube!, saying, "A sampling of some businesses that don't seem to "get" YouTube when it comes to customer service and one company who does."

Customer Service News

Credit Shout presents Customer satisfaction with credit cards drops posted at CreditShout.

Customer Service Tools

Are you a customer-centric organization that doesn't make your customers go through IVR hell? Find out by reading Call Abandonment Basics.

That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.