Have you noticed a change in customer service? Awhile back I wrote about the silver lining in this economy.
This person thinks that there has been a return of customer service. I've experienced some of it lately myself.
Take, for instance, the issue I had with my new Hewlett Packard netbook. I called HP and the kind gentleman walked me through a solution to the problem. Then he called me the next day just to make sure everything was still ok.
Say what?
Yes, a person from Hewlett Packard actually followed up with me regarding the issue.
Then there's the time when I called T-Mobile and the rep had to transfer me to another department. During the transfer, however, the line got disconnected. Well, the rep called me back to apologize for being disconnected.
In some weird, twisted way I sort of wish that the economy would continue to be a challenge for companies. I like that businesses are realizing that providing excellent service is the key to keeping loyal customers.
If only some of the airlines would realize this...
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It's interesting. Last year I wrote about how shocked I was at the deteriorating standards of customer service in the U.S on my visit to Boston. I couldn't work out whether the shock of the recession (empty shops, fire sales etc) were making people feel sorry for themselves, or whether the preceding period of comfortable growth had got everyone into bad habits. Either way the truth is that when times are tough you need to work harder for your corn, and maybe this shock we're having is giving us all a much needed reality check
I couldn't agree more!! Though I haven't noticed it quite as much in the last few months as I did earlier this year.
@Sara & @Shaun: I think the holiday sales will be an indication of whether or not companies have made any headway in improving service. It'll be interesting to see...I'll be sharing my experiences!