Welcome to the excellent customer service tips edition of the Customer Service Carnivale!  I only have a few gems to share for this edition, but they're all worth reading.... So sit back, relax, and enjoy these tips!

Need another reminder of customer service basics?  Kathy C. shares a Definition of Customer Service. 

Shaun Sayers presents The customer experience saying, "The video clip in this post is probably the best short film on customer service I have ever seen."  I agree!!

Case Ernsting presents Let Go of Your Ego – How To Minimize Personal Feelings While Serving Customers saying, "When dealing with your customers, it is important to keep your ego in check. Even if the customer is wrong, you still must refrain from attacking their opinions. Argue your points with finesse and build your customer loyalty in the process."

Silicon Valley Blogger shares some thoughts about Financial Web Transactions: How To Deal With An Online Customer?

There is a common thread between companies that provide excellent customer service...They have strong leaders.  Find out the difference between management and leadership.

Do you still have unwanted Christmas or holiday gifts?  Here are some tips on how to return store merchandise.


That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.