Welcome to the Good Stories edition of the Customer Service Carnivale! In this edition, everyone has a customer service story to share along with tips and lessons learned along the way.
Sit back, relax, and enjoy!
- Get a small glimpse into why The Ritz Carlton is considered one of the best hotel chains in the world. I find it fascinating that the company has a procedures manual that contains 1,000 examples of potential problems an employee may have to deal with!
- Gavin Ingham shares a few interesting sales stories that readers of his blog have emailed in. I especially enjoy the first story about the linen napkins. It's a great example of how making connections with customers is more important than a sales script.
- Shaun Sayers analyzes the age-old question: Great service or a low price? We get a glimpse of a low-budget airline's attitude regarding this question. I agree with Shaun when he says, "So far as service is concerned it often costs little or no more to be nice than to be indifferent." Just because you have low prices doesn't mean you can't be nice to your customers!
- Kellen Von Houser says that we should lower our expectation of what you will accomplish when calling customer service in Kellevision: Customer "Care" and Other Exercises in Futility. I'm not sure that I completely agree with that. I think that's what got us in this mess in the first place. Our expectations have lowered and getting the run-around when we call into customer service has become acceptable. Waiting 20 minutes to talk to someone has become "standard".
- Deb Bixler shares an experience with a direct sales company that gives other network marketers a bad name. Are you guilty of not taking "No" for an answer?
- If you've ever wondered why Lee Jeans has been able to stay in business so long, read Bucksome's post, Customer Service Story: Lee Jeans.
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
Would you like to host an upcoming carnivale? Contact me: maria [at] people2peopleservice [dot] com
Thanks for including my article in your carnival. I love carnivals because it brings together the best on the web in the same niche. It is a terrific way to find other good websites.
Thanks for including my article. It was great to see that there are companies that do customer service right.