The editors over at Focus.com have put together a great post that outlines 12 Lessons From the Best Customer Service Companies.

The one lesson that stuck out in my mind is:  "Always Innovate".  Even in this fast-paced, technology-driven era that we live in, I seem to have forgotten the importance of creating innovative products and services to keep up with this world that is changing by the minute.


One thing I would add to the 12 lessons is:  Take care of your employees (internal customers). When you take care of your employees, they are more inspired to take care of others.

What other lessons would you add, if any, to the list?

Hat tip to Trevor Usken.