Think that social media doesn't affect people's perceptions of your company? Think again. Shaun Sayers reminds us that YouTube is the guerilla regulator of customer service.
It's rare to find a bank that delivers good customer service. Cheryl of Service Untitled says that Wachovia delivers positive customer service.
Kathy C. thinks Toyota's reputation for quality and service will sustain them through this current quality crisis. She shares her thoughts in a post, "Will Toyota Recover?"
Banquet Manager presents NYC Chef Serving Cheese Made From His Wife's Breast Milk! saying, "I know they say give the customer what he/she wants, but this is ridiculous."
Case Ernsting presents How to Find & Understand Your Business Market, saying, "Customer service begins with understanding your business market. Get out in the community and understand what your customer's want and what they need. This will help you smooth our customer service issues when they arise."
Zhu shares an interesting perspective of customer service in France in the post The Customer Is King. Zhu says, "In France, the saying goes that “le client est roi”. But in fact, the customer is anything but a king - at worse he is an idiot, at best he is a minor annoyance in your day."
Jennifer Saksa shares Hello World! posted at the NCH Software Blog, saying, "In this post, David, A software developer compares programing software and trying to make it user-friendly to the "guest experience" in the restaurant industry and really taking the time to think about all of the little details and listen to customer feedback to help improve the entire process."
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
Thank you for taking the time to include my article! :-)