Welcome! This edition is filled with many tips and tools to help you and your business better serve your customers.  Even if you consider yourself an "expert" in customer service or you're a regular reader, I guarantee you'll learn something new from these articles.  I sure did! 

Customer Service Tools

In this day and age there are many tools that we can use to be more productive and speed up the process of customer service. Diana Clerk shares with us 19 Essential Web Applications for Growing Organizations while Katie Tellefson presents 5 Best Online Apps to Grow Your Small Business.

We've begun a new year...Is it time to take your business to the next level? Kathy C. presents Business Planning 2011: What Organizations Should Focus On.

Customer Service Tips

When a customer is dissatisfied with your product or service, how do you handle it? Here is a great article that explains what to do when your customer complains.

How do you provide excellent service in 2011? According to this article, Excellent Customer Service: 3 Simple Ways to Increase Customer Satisfaction, it's about providing monetary and emotional benefits to the customer.

Want to know how to truly connect with your customers? I highly recommend reading Matthew Alberto's article, How to Build Rapport with Millions of People.

Do you have the right skill set to work with customers? Find out by reading Customer Service Skills List: Customer Service Skills Examples.

When it comes to internal customer service, it's important to understand how people work so you can set them up for success.

That concludes this edition. Submit your blog article to the next edition of  customer service carnivale using our carnival submission form.  Past posts and future hosts can be found on our blog carnival index page.