The other night I finished up a painting I had been working on for awhile now. All that was left to do was add a few finishing touches. I took my time and really focused on the details of this painting...
When I finally stood back to see the finished product, I realized how those details made a huge difference in the overall look and feel of the painting. It added dimension and tied all the elements together. It reminded me how important the details are in the work that we do - especially customer service.
Just a little reminder that every "little thing" you do contributes to the overall mission of your business. It may not seem very important, but when you step back you'll see that it does make a difference. Whether you're a janitor picking up trash or the person in charge of folding t-shirts in a retail store, you do matter and your job does matter..
Absolutely true!
Imagine a white wall. Now imagine a little circle drawn with red marker on that wall.
Do you think anyone would see it?
It would be the focal point for nearly everyone!
Human beings tend to focus on the "things that are different". This mostly means the details, since the "core" of most things is similar (for instance, on a website there's probably gonna be a header, body, and footer).
Truly, every little thing matters. And there's always someone "watching" (either today, or in the future).