"One customer, well taken care of, could be more valuable than $10,000 worth of advertising." - Jim RohnWelcome to the 10-Minute Edition of the Customer Service Carnivale. It's short and sweet! In under 10 minutes you'll be able to read through these articles and be ready to start your week off with the right mindset. I learned something new and I'm sure you will too...
If you already didn't know, loyal customers are the bread and butter of your business. Find out why it's important to build customer loyalty.
Have you ever paid attention to the customer feedback/contact form on your website? If not, you probably should. According to this article, online forms are part of your image.
Every business person likes to close deals, but what if the process was complicated for your customer? Have you every given any thought to simplifying your customer's journey?
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.
I just completed a major website redesign to improve our user experience there. Indeed, simplification makes a big difference. Already our "visitor quality metrics" (like pages/visit, time on site, etc.) have improved -- which means our visitors are finding more of what they want, and finding it more easily.
Personally, I believe the best advice for simplification comes from Maeda in his laws of simplicity http://lawsofsimplicity.com/