Hope you're having a great summer so far.  I'm back from my vacation and ready to rock and roll with stories and musings about customer service!  I've learned so much while visiting Hawaii and Miami, and I'm excited to share my experiences with you.

Meanwhile, I've completely forgotten about posting the July 11th edition of the Customer Service Carnivale, so I've decided to postpone it until next Monday, August 1st.  If you would like to include an article in this next edition, visit: http://blogcarnival.com/bc/eprof_43587.html.