Monday, August 15, 2011
Customer Service Carnivale: The Good Mix Edition
Henry Stern shares a story about Sirius satellite radio that customer service agents for cable and wireless cell phone companies should read.
The folks over at ProBest remind us that in this day and age of the internet, Reputation is EVERYTHING.
Impact Learning Systems reminds us that companies like Rackspace truly understand how to differentiate yourself with customer service.
Kathy C. presents Work Completion Checklists – 6 Reasons to Use Work Completion Checklists saying, "Using work checklists ensures consistency in practice which translates into predictable processes for the customer."
Anna Farmery says that social media can be the "free trial" for your your business.
Jim Logan shares Don’t overlook the power of testimonials in growing your business saying, "Testimonials and creative guarantees are often overlooked marketing and sales tools available to all businesses. Of all sales tools, I believe testimonials to be most overlooked."
When you're more productive and stress-free, you're more likely to offer better customer service. Here are 10 Stress-Free Ways to Work Productively.
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.