Monday, August 15, 2011

Customer Service Carnivale: The Good Mix Edition

Welcome to the Customer Service Carnivale, a bimonthly newsletter featuring articles about customer service. This edition contains a good mix of customer service tips and customer service stories that will help you become even more of a superstar business person!

Henry Stern shares a story about Sirius satellite radio that customer service agents for cable and wireless cell phone companies should read.

The folks over at ProBest remind us that in this day and age of the internet, Reputation is EVERYTHING.

Impact Learning Systems reminds us that companies like Rackspace truly understand how to differentiate yourself with customer service

Kathy C. presents Work Completion Checklists – 6 Reasons to Use Work Completion Checklists saying, "Using work checklists ensures consistency in practice which translates into predictable processes for the customer."

Anna Farmery says that social media can be the "free trial" for your your business.

Jim Logan shares Don’t overlook the power of testimonials in growing your business saying, "Testimonials and creative guarantees are often overlooked marketing and sales tools available to all businesses. Of all sales tools, I believe testimonials to be most overlooked."

When you're more productive and stress-free, you're more likely to offer better customer service. Here are 10 Stress-Free Ways to Work Productively.

That concludes this edition. Submit your blog article to the next edition of  customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.


Charles Chua C K said...

Thanks for the hosting and the acceptance of my article.

Henry Stern, LUTCF, CBC said...

Wow - Thanks for inclusing our post (and in the top spot, no less)!

Keira McIntosh said...

I was an avid follower of your previous blog, looking forward to continuing to follow you here.