"The idea of trust boils down to communicatio...

2010-04-15T13:23:09.005-07:00

"The idea of trust boils down to communication. When you're open and transparent in communicating with customers, the more trust-worthy you will become. When you communicate and stay in touch with people on a regular basis, they will trust you."

Absolutely, I couldn't agree with you more. My motto is "loyalty breeds loyalty." Transparency and open communication with your customers breeds long-lasting relationships which in the end will equate to company revenue. Companies especially in the service industry have yet to understand this concept. Service companies in telecom, cable and utilities are notorious for making their customers wait at home for their technician or package - and more than half the time, they're late or fail to show up.

I work for TOA Technologies, an on-demand mobile workforce management solutions company that provides technicians the ability to notify and update customers in real-time regarding appointment status, updates and delays. Customers can cancel, reschedule, and confirm appointments. Communication and honesty will show your customers that you care.

You can read more on our blog: http://toatech.com/blog/

Curious to hear your thoughts on the quality service in the service industry and the common "waiting for my cable guy" problem.

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"The idea of trust boils down to communicatio...