tag:blogger.com,1999:blog-3473743164086436209.post2004598896374728825..comments2009-01-02T22:08:51.300-08:00Maria Palmahttp://www.blogger.com/profile/13312421033720261560maria@salondemaria.infoBlogger2125tag:blogger.com,1999:blog-3473743164086436209.post-53449826463264579122009-01-02T22:08:51.300-08:002009-01-02T22:08:51.300-08:00Hi Shaun,<BR/><BR/>Yes, customer service has been sliding for many years now! It's my hope that in 2009 we can start to share more feel-good customer service stories instead of all the doom and gloom from last year. <BR/><BR/>Thanks so much for stopping by and reading!Maria Palmahttp://www.blogger.com/profile/13312421033720261560noreply@blogger.comtag:blogger.com,1999:blog-3473743164086436209.post-39591123164296554522008-12-30T03:37:00.000-08:002008-12-30T03:37:00.000-08:00I agree with your views on customer service, and I recall an earlier post where you suggested it as a coping strategy in times of recession. This too I agree with because I think it's possible American retail in particular has had it too easy for too long and has fallen into bad habits<BR/><BR/>I've summarised the best and worst from my recent trip to Boston in this post<BR/><BR/>http://blog.capablepeople.co.uk/blog/_archives/2008/12/20/4029083.html<BR/><BR/>Standards have been on the slide (I think) for a few years now. I only hope they've now hit the bottom because I get more pleasure out of relaying success stories rather than horror stories<BR/><BR/>Shauninfohttp://www.blogger.com/profile/01022180947077623303noreply@blogger.com