tag:blogger.com,1999:blog-3473743164086436209.post547316298308015979..comments2010-05-18T13:26:46.902-07:00Comments on People To People Service: Customer Service Blog, Customer Service Tips: Customer Service Tip of the Week by Caroline Coope...Adminhttp://www.blogger.com/profile/13312421033720261560noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3473743164086436209.post-70539582986693361602010-05-17T18:20:32.915-07:002010-05-17T18:20:32.915-07:00I agree, consistent customer service is critical t...I agree, consistent customer service is critical to an effective service quality system. But like anything else, consistency is where the rubber meets the road and without strong training and performance management, it is easy for employees to slip into apathy.Kathy Clarkhttp://thethrivingsmallbusiness.comnoreply@blogger.com