tag:blogger.com,1999:blog-3473743164086436209.post7158345000564961384..comments2009-10-28T19:36:55.072-07:00Adminhttp://www.blogger.com/profile/13312421033720261560maria@salondemaria.infoBlogger1125tag:blogger.com,1999:blog-3473743164086436209.post-60145075664189555592009-10-27T04:19:13.611-07:002009-10-27T04:19:13.611-07:00Me and Mrs Shaun took a pre-Christmas holiday to Boston last year - just as the first wave of the recession was hitting the malls. We got a shock at how quickly the standards of customer service appeared to be deteriorating. Here&#39;s what I found - I have given specific examples and named names (to the extent that Ezine wouldn&#39;t touch it!) - but we both know that you can&#39;t libel with the truth<br /><br />http://blog.capablepeople.co.uk/2008/12/whats-happened-to-great-customer-service/shaun sayershttp://www.capablepeople.co.uknoreply@blogger.com