most of the problems are limited to certain number...

2010-05-16T00:28:06.086-07:00

most of the problems are limited to certain number of doctors and usually are repeated problems, clean doctors they don't have to worry much about physician malpractice insurance .quote. as their rate is notimpacted

Good ideas about the medical experience. I've...

2010-04-27T07:26:05.016-07:00

Good ideas about the medical experience. I've found working in the health care industry that good service in health care comes down to having a patient centered process that begins with communication and continues throughout the entire patient experience. It is also about giving patients choices in their care and choices in how they access the system. Health care is scary for people who have not been exposed to it and anything the health care provider can do to ease that uncertainty by explaining what to expect helps patients through the process. Good customer service in health care comes down to access, people skills, clinical expertise and communication. I agree it will be interesting to see how health care reform affects access and customer service.

Comments on People To People Service: Customer Service Blog, Customer Service Tips: Creating a Better Experience For Patients: Servic...

most of the problems are limited to certain number...

Good ideas about the medical experience. I've...