tag:blogger.com,1999:blog-3473743164086436209.post8679633817242733918..comments2009-11-06T16:39:10.167-08:00Comments on People To People Service: Customer Service Blog, Customer Service Tips: Guest Post: Assess Your Commitment to a "Culture ...Adminhttp://www.blogger.com/profile/13312421033720261560maria@salondemaria.infoBlogger1125tag:blogger.com,1999:blog-3473743164086436209.post-72079291114718357682009-11-06T03:31:23.772-08:002009-11-06T03:31:23.772-08:00My own view is that customer and staff loyalty nee...My own view is that customer and staff loyalty need to be considered separately, as they have different causal factors for sure<br /><br />That said, I do agree that one affects the other, but only strongly in one of the two possible directions. This is a nice post for stimulating thought processes but I worry that it over simplifies what is often quite a complex pictureshaun sayershttp://blog.capablepeople.co.uk/noreply@blogger.com